Manila, 
— Zoom Video Communications, Inc. (NASDAQ: ZM) kicked off
Zoomtopia 2024 on October 10 th and unveiled new AI-first work platform innovations for
Zoom Workplace and Zoom Business Services that will transform team communication,
collaboration, and productivity and help customers get more done.
Zoomtopia 2024 announcements include the Zoom AI Companion 2.0, a new add-on option to
customize and personalize AI Companion, Zoom Tasks to help users take action across Zoom
Workplace, and enhanced employee and customer experience innovations underpinned by cutting-
edge AI.
“At Zoom, we’re not just reimagining communication—we’re revolutionizing the entire work
experience. Our vision is to create an AI-first work platform for human connection that empowers
teams to achieve more than ever,” said Eric S. Yuan, Founder and CEO of Zoom. “With AI
Companion already enhancing productivity, we are helping our customers transform the way they
work. This is more than an evolution; it’s a complete overhaul of how we get things done in the
digital age,” he added.
Zoom AI Companion 2.0
Media Contact:
RedTorch Communications
April Varona | Anja Godoy
april.varona@redtorch.ph | anja.godoy@redtorch.ph
Zoom is dedicated to continuously improving AI Companion, providing customers with the latest
and high-quality AI tools to ensure a more seamless and productive user experience. AI Companion
2.0 will be available in the coming weeks at no extra cost with paid services in Zoom Workplace
accounts with these new capabilities:
Persistent side panel access with a unified AI-first user interface (UI) across Zoom
Workplace.
Expanded contextual understanding for smart suggestions based on current tasks and past
interactions.
Advanced synthesis of data from emails, calendars, and uploaded files for quick content
summaries.
Real-time web search connection capabilities for answering user queries.
Task tracking and completion across Zoom Workplace to streamline workflows.
Custom add-on for AI Companion
The new optional add-on for AI Companion offers a customized experience, expanding data access
beyond Microsoft and Google services and connecting to additional company data sources. It
enables personalization with features like company glossaries, enhanced search, and
automated actions to optimize user performance. Key components include AI Studio for tailored
dictionaries and meeting summaries, third-party app integration for comprehensive insights, and
personalized coaching and custom avatar clips for video creation. The add-on will be available for
$12 per user per month, launching in the first half of 2025.
Zoom Workplace advancements
Stay on top of the workday
Zoom Workplace introduces new AI-first tools like Zoom Tasks, which uses AI Companion to
detect, recommend, and complete tasks based on conversations. Zoom Phone enhancements include
real-time call summaries and AI-generated personalized voicemail greetings tailored to user
schedules.
Collaborate more effectively
AI Companion enables more productive meetings with agenda management and real-time
summaries. Zoom Clips lets users create videos with pre-selected avatars, while Zoom Docs offers
enhanced collaboration, automation, and content generation from templates.
In-person experiences
AI Companion for in-office meetings provides summaries via mobile, while Workspace Reservation
recommends office days and rooms for optimal coordination.
Employee engagement
AI Companion for Workvivo boosts employee connection and content creation, with Employee
Insights measuring engagement and performance.
Business Services enhancements
Media Contact:
RedTorch Communications
April Varona | Anja Godoy
april.varona@redtorch.ph | anja.godoy@redtorch.ph
Zoom Customer Experience
Zoom introduced a new self-service and support features to elevate customer experiences. Zoom
Virtual Agent now has multi-intent detection to handle complex issues and can update customer
intents based on trends. An AI virtual voice agent expands these capabilities to voice calls. Auto
Quality Management provides supervisors with detailed insights by automatically scoring
customer interactions, while the new AI Expert Assist offers dynamic agent guides that adapt to the
conversation context for better support.
Industry-specific offerings
Different types of workers, whether it’s based on where they work or their industry, have unique
needs, so Zoom announced new tailored solutions enhanced with AI.
● Frontline Workers: Zoom Workplace for Frontline offers a mobile-centric experience
with AI-generated shift summaries, on-shift communication tools, and work management
features.
● Healthcare: Zoom Workplace for Healthcare integrates AI Companion 2.0 for increased
productivity, with a custom add-on available for personalized healthcare dictionaries and
access to electronic health records.
● Clinicians: The new Zoom Workplace for Clinicians automates workflows and reduces
documentation with AI-generated clinical notes, improving doctor-patient interactions.
● Education: Zoom Workplace for Education will include AI Companion 2.0 providing AI
tools for lesson planning, lecture summaries, and personalized feedback, with a custom add-
on offering integration with student information systems and other resources.
To learn more about these product updates and innovations, visit the Zoom blog.
About Zoom
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom
Workplace — Zoom’s open collaboration platform with AI Companion empowers teams to be more productive.
Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams,
including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011,
Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.
The statements contained here are for informational purposes only and may not be incorporated into any contract. Any
services, products, or functionality referenced that are not currently available are subject to change at Zoom’s sole
discretion and may not be delivered as planned or at all. Customers who purchase from Zoom should make their
purchase decisions based on currently available pricing, features, and functions.
