Due to the recent Typhoon Falcon (international name Khanun) the following AirAsia Philippines Cebu-Taipei-Cebu and Manila-Taipe-Manila flights are cancelled from 3 to 4 August:
3 AUGUST, Thursday
| FLIGHT NUMBER | FROM | TO | DEP |
| Z2 7148 | CEBU | TAIPEI | 5:15 PM |
| Z2 7149 | TAIPEI | CEBU | 8:30 PM |
| Z2 128 | MANILA | TAIPEI | 11:15 PM |
4 AUGUST, Friday
| FLIGHT NUMBER | FROM | TO | DEP |
| Z2 129 | TAIPEI | MANILA | 1:55 AM |
AirAsia Philippines Communications and Public Affairs Country Head and Spokesperson Steve Dailisan said, “The safety and well-being of our guests will always come first. To minimize inconvenience among guests, we opted to cancel the flights based on the projected track of Typhoon Khanun. Affected guests have been informed via registered sms and email. We also remain compliant with the advice and regulations from the local government units and civil aviation authorities.”
AirAsia guests traveling over the next few days are strongly encouraged to check their flight status at airasia.com/flightstatus for the latest updates.
In light of this weather event, AirAsia is making the following options available to guests whose flights have been canceled or delayed longer than 3 hours:
- Unlimited flight changes: Change to any new travel date before 3 September 2023 on the same route for an unlimited number of times with fare difference and subject to seat availability;
- Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com; OR
- Full Refund: Obtain a full refund in the amount equivalent to your booking which will be refunded to the original form of payment. Refund requests can be made with AskBo at support.airasia.com. Refunds for bookings made through travel agents including online travel agents must be done via travel agents from which the booking was made.
Guests who wish to make booking changes online may go to AirAsia Superapp or airasia.com. From the categories available, click on “Booking Changes” then “Flight Change” and finally “My flight was changed by AirAsia.” From there, simply follow the instructions to make changes to your booking.
