AirAsia has been named the World’s Best Low-Cost Airline at the Skytrax World Airline Awards 2024 for the 15th consecutive year. The airline began in 2001 and has grown from two aircraft and 200 staff to the fourth largest in Asia, operating in Malaysia, Thailand, Indonesia, the Philippines, and Cambodia. The company aims to redefine air travel in the ASEAN region by providing affordability, inclusivity, and accessibility. AirAsia is also a leader in connectivity and tourism revitalization. The airline recently launched its fifth airline, AirAsia Cambodia, showcasing its growth and resilience.
In accepting the award at a ceremony in London on Monday, Capital A CEO Tony Fernandes said: “Skytrax champions global standards for airline quality and excellence, and we are thrilled to have risen to this benchmark for the 15th consecutive year. No other companies come to my mind in having achieved such a winning streak, and we are very proud of it. Our guests mean the world to us, and we are reinvigorated by the confidence they have shown by voting for us again. We look forward to continuing to serve many millions more this year alone, with high quality at the best cost.”
AirAsia’s commitment to enhancing the guest experience is underpinned by its world-class safety standards and ongoing operational improvements thanks to the robust ecosystem built to support the airline business including engineering services, in-flight catering, cargo and logistics, ground operations and others.
Leveraging its 23-year track record of disruptive multi-hub operations in Asia, AirAsia continues to deliver solid improvements in customer experience thanks to continual enhancements in the booking and journey touchpoints and innovative ancillary services. Additionally, the ongoing reactivation of its fleet and the delivery of new aircraft in the coming months will enable AirAsia to explore new destinations, potentially expanding routes across Africa and Europe.
Further, Tony dedicated this award to AirAsia Allstars and its loyal guests, adding: “AirAsia is made up of thousands of dreamers, all working towards the single vision of ensuring everybody can fly. Since our inception, AirAsia has strived to be ahead of the curve, taking the challenging path to redefine and democratize access to air travel, and it is inspiring to witness the growth of this industry over the years. Thanks to Skytrax, this fantastic accolade is a tribute to what makes us the world’s best – our 21,000 Allstars and our 800 million guests, who continue to support us despite the many challenges we have faced over the last few years.
“We acknowledge the challenges as we continue to rebuild the airline from the worst crisis in aviation history, but today, we’ve emerged stronger. Travel is back, the sky’s the limit, and we are hard at work to be even bigger and better than ever. See you on board soon!”
Edward Plaisted, CEO of Skytrax, said: “We congratulate AirAsia on this outstanding recognition at the 2024 World Airline Awards. Being named the World’s Best Low-Cost Airline and the Best Low-Cost Airline in Asia for a record fifteenth time is a true reflection of their dedication to providing quality, affordable travel options to customers throughout Asia. This is a competitive and fast-growing market for low-cost airlines, further underlining AirAsia’s success.”
The Skytrax World Airline Awards, known as the Oscars of the aviation industry, are determined by millions of international travelers. As a global benchmark of airline quality and excellence, the final award results include more than 325 airlines, with AirAsia emerging at the top of its category. Over 100 customer nationalities participated in the 2023/2024 online survey, with 21.42 million eligible entries counted in the results from September 2023 to May 2024, when A steadily increased its network back to over 130 destinations.
