Converge ICT Solutions, a leading internet service provider in the Philippines, has been awarded the Broadband Telecom Company of the Year, AI Initiative of the Year, and Technology Innovation of the Year categories at the Asian Telecom Awards. Despite the challenging economic climate, Converge has proven to be a frontrunner in delivering reliable, efficient, and affordable services to its growing customer base of over two million residential subscribers.
At the heart of Converge’s success lies its pursuit of innovation and operational excellence. One of its standout achievements is being named the Broadband Telecom Company of the Year – Philippines at the prestigious Asian Telecom Awards 2024 for the third year running. This recognition underscores the company’s dedication to providing cutting-edge solutions and unmatched connectivity.
“Converge has been in a relentless pursuit to provide world-class connectivity and service. We are honored and humbled to be crowned the Broadband Telecom Company of the Year for the third year. This award is a reflection of our continuous commitment to connecting communities and boosting opportunities and growth for all Filipinos,” said Converge Senior Executive Vice President and Chief Operations Officer Jesus C. Romero.
Converge’s success is attributed to its robust infrastructure, including an extensive network of fiber optic cables spanning over 685,000 km. Strategic partnerships with international partners like Singtel and NTT Communications have enhanced network diversity and service quality. Converge’s domestic network infrastructure is non-blocking, has high availability, and has low latency, with 800 Mbps links in key segments. Its superior network capabilities have earned it the Ookla® Speedtest Awards™, including titles for Fastest Internet Service Provider in the Philippines, Best Video Experience, Best Gaming Experience, and Top-Rated Internet in the second half of 2023.
Converge’s pursuit of excellence has not gone unnoticed, as evidenced by its other wins at the Asian Telecom Awards, including the AI Initiative of the Year – Philippines and Technology Innovation of the Year – Philippines categories. These accolades reaffirm its position as a telecom industry trailblazer, driving transformative shifts and reshaping the digital landscape.
The company’s commitment to technological advancement is exemplified by its groundbreaking initiatives, notably the Network Intelligence and Automation Platform (NIAP). NIAP revolutionizes Network Operations by integrating artificial intelligence (AI) to automate network fault detection, performance management, and field operations.
“We are honoured to be recognized by the Asian Telecom Awards in the categories of AI Initiative of the Year and the Technology Innovation of the Year (Philippines) for the NIAP in our Network Operations. At Converge, we are doing good on our promise to leave no one behind and this means putting the best technology into our network. We will continue that mission for the millions of Filipinos we serve,” said Converge Chief Network Transformation Officer Paulo Martin Santos.
Through NIAP, Converge has institutionalized a new dynamic that leverages the strengths of both human intelligence and AI technology, ultimately enhancing the overall customer experience. With its commitment to delivering unparalleled connectivity and pioneering technological solutions, Converge continues to set the benchmark for industry standards and redefine the future of telecommunications in the region.
The Asian Telecom Awards 2024 honors businesses and initiatives that have driven progress in the telecom industry and ignited transformative shifts that have reshaped the digital landscape.
