To better serve customers and create a whole new level of convenience, the country’s fastest-growing fiber broadband company Converge ICT Solutions is launching the all-new GoFiber.ph web portal and the new GoFiber app, for a full-featured, one-stop-shop experience, from application to payment and other customer services.
“In line with our mission to delight our customers, we are streamlining our digital channels in order to provide our customers with a seamless experience, across all touchpoints. With the new Converge GoFiber web portal and app, convenience is really at their fingertips,” said Jesus C. Romero, Chief Operations Officer of Converge.
The revamped GoFiber.ph website features a cleaner, more intuitive design that allows new and existing customers to easily navigate and find the information they need.
For new customers, the all-new GoFiber.ph offers an easier application process and faster transactions. The landing page allows potential customers to check if their area is already serviceable and apply for a line. They are also able to view and compare broadband plans, which is key in getting the right solution for their needs and budget. But as an added feature, Converge can also recommend the best plan for the customer, based on their number of devices, usage habits, and most active times of the day.
Users may avail of the upgraded Converge broadband plans – Plan 1500 for up to 50 Mbps (with an exclusive add-on of 10Mbps for only P99), Plan 2500 for up to 300 Mbps, and Plan 3500 for up to 800 Mbps – via mobile or desktop.
“Converge has always pushed the envelope in coming up with innovative plans that fit the needs and budget of our customers. With our intuitive new website, we can help them decide by gauging the best plan based on their actual online behavior and recommending it for them.” Mr. Romero added.
Meanwhile, current subscribers will be able to enjoy easier account management, an express payment portal, and a hassle-free support center. The new GoFiber web portal and app also offer a more customized experience for customers. Upon logging in to their accounts, they will be able to view their dashboard that features their account details and an easy payment portal. In addition, they are able to view the status of their modems in terms of the number of devices connected, the temperature, and signal strength.
“The customized dashboard is one of the proactive customer service initiatives we implement. We want to be able to help our customers monitor the status of their equipment or modem, even before any issue occurs,” Mr. Romero said.
The New Go Fiber App
Along with the all-new GoFiber.ph website, Converge is also launching the new GoFiber app providing a symmetric experience to users and subscribers, whether they are on their desktop or mobile. The added features on the GoFiber app include the area serviceability check and inquiry portal for all types of customer concerns.
“This 2022, we’re strengthening our digital channels, especially for application and customer care, given that we are still observing minimal contact protocols. With the GoFiber app and the website now having the same functions, Filipinos can now apply, check area serviceability, and file inquiries with whatever device they’re using. We’re creating a new level of convenience for Filipinos,” said Mr. Romero.
The GoFiber app, available for both Android and iOS. Download the app here for iOS cnvrge.co/GoFiberIOS and Google Play Store cnvrge.co/GoFiberAndroid
The Converge Xperience App will continue to run until further notice. Users are encouraged to switch to the new GoFiber App for better customer support and account management.
Exciting Prizes and Incentives
As an added incentive for new users of the GoFiber web portal and app, Converge is launching the “Pay and Win” and “Apply and Win” promos.
Subscribers who pay for their monthly fee on time or in advance via GoFiber.ph web portal or the app will receive a raffle entry for a chance to win a Huawei Matebook 14s Laptop. Each successful payment of the full monthly subscription fee will be given one (1) raffle entry. The promo runs from February 10 to March 10, 2022.
New subscribers who apply for a Converge residential plan through the new web portal or app will receive one (1) monthly subscription for FREE and a raffle entry for a chance to win a Huawei Matebook 14s Laptop. Each successful applicant from February 10 to March 10 will receive one (1) raffle entry.
Terms and conditions apply for both promos.
For more information, go to gofiber.ph.
