Globe Platinum has recently introduced its elite team for Platinum members, aptly called the Platinum Team of Experts. This remarkable group of people is committed to delivering seamless and reliable service to Globe’s high-value customers across all connectivity needs— from mobile to broadband.
With the advent of AI-generated content and AI chatbots, there is some controversy about what separates one company from the rest. After all, if all companies use the same AI to do their work for them, what is the differentiating factor?
According to Globe Platinum, it’s the special human touch that no AI can ever replicate. During my discussion with them during the Platinum Summit 2023 on July 19 at The Fifth in Rockwell, Makati, I was pleasantly surprised to hear that the telecom giant clarify its position on AI and its firm commitment to excellent customer service – especially for its Platinum members.
How the Globe Platinum Advantage Differentiates Itself From the Competition
The VIP team provides an unprecedented level of customer care covering Globe Platinum’s suite of services, serving as a one-stop shop for all premium subscriptions.
The Platinum experts offer personalized services to VIPs, including direct interaction with a Platinum Relationship Manager, a one-to-one Globe expert, and round-the-clock access to THEA, Globe Platinum’s digital assistant and worldwide concierge.
PHOTO CAPTION: (Left to Right)Danny Theseira (Sr. Advisor, Globe), Darius Jose Delgado (Consumer Mobile Business Head, Globe), Cynthia Mangahas (Customer and Channel Experience Director, Globe Platinum), Ernest Cu (President and CEO, Globe Group), Kaisie del Carmen-San Pablo (Head, Globe Platinum), Cleo Celeste Santos (Head, Channel Management Group), Melissa Joy Landrito-Alfonso (Director of Operations, Globe Platinum), and Renato Jiao (Chief Human Resources Officer, Globe Group) lead the launch of Platinum Team of Experts.
“Globe Platinum strives to constantly reshape the landscape of VIP customer service in the country. Through our Platinum Team of Experts, we reaffirm our promise to provide superior value and white glove care to our most discerning clients. Our focus is to ensure that our Platinum customers enjoy an effortless, unencumbered lifestyle – a greater life, together with Globe Platinum,” said Kaisie del Carmen-San Pablo, Head of Globe Platinum Business.
Their premium service offerings have also been expanded to include home visits from the Platinum Home Squad to help keep a well-connected home, even assisting them with digital device installations for the Digital Home of their dreams. Lastly, offline channels are also available via priority assistance in Globe Stores nationwide and a dedicated Platinum Hotline for its VIPs.
“With the launch of our Platinum Team of Experts, we are elevating our level of service both online and offline to provide only the best to our customers and their evolving lifestyles. Through this elite team, we can ensure seamless and reliable mobile and broadband services anytime, wherever they may be,” said Cynthia Mangahas, Head of Platinum Customer Experience.
To learn more, visit https://www.globe.com.ph/platinum.html
Photo Credit: Andrea Piacquadio for Pexels
