Recently Okada Manila was distinguished by the Forbes Travel Guide for the fourth year in a row. The luxury integrated resort was awarded a 5-star rating for its superior service and also received a Forbes 5-star recognition for its spa, The Retreat Spa.
The distinction, while warmly announced by Okada, came as no surprise to me. I’ve been a regular guest at the hotel since it first opened in Paranaque in 2016. What really stood out (and still stands out) to me was the resort’s firm commitment to the marriage of Japanese and Filipino hospitality. The minute you step foot into Okada, you are immediately welcomed with soft scents, gentle but professional behavior, and the feeling of being in an otherworldly but still extremely grounded haven—the perfect place for a staycation!
Okada’s Passion For Service – A 5-Star Rated Offering
The management at Okada works on the Japanese philosophy of “omotenashi”, anticipating guests’ current and future needs in advance, and “magokoro”, or hospitality or sincerity and devotion, and the Filipino ethic of “bayanihan”. This beautiful blend of cultures is what makes the service at Okada Manila outstanding, and what has earned it its Forbes 5-star rating for four consecutive years!
“I’m extremely grateful (to) and proud of all our team members for the extraordinary service and stellar dedication to providing guests a wonderful customer experience, making for great stories. Each team member, together with their respective business unit leaders, have contributed to sustaining Okada Manila’s Forbes 5-star rating for its fourth year in a row and they deserve due recognition,” said Byron Yip, President and COO of Okada Manila.
First Forbes 5-Star Rating for The Retreat Spa
Okada Manila also celebrates the conferment of the first Forbes 5-star rating for its renowned The Retreat Spa, now ranking among truly world-class spa and wellness facilities.
Spanning 3,000 sqm, the spa has private treatment rooms with spa beds with chromatherapy, which can be electronically adjusted to zero gravity, reducing stress and relieving joint pains. A unique feature is the Wave Dream Room—the first in Southeast Asia that allows guests to fully relax and meditate to the sounds and images of rippling water as light projects to the ceiling to calm the brain and de-stress the body.
Renowned for its range of services such as signature massages by professional spa therapists, The Retreat Spa is the epitome of a full spa experience with exclusive access to all its spectacular amenities—a fully-equipped gym, pool, tonic bar with hand-crafted tea, fruits, and snacks, sauna, and steam rooms.
According to Vikki Aquino, Director of The Retreat Spa, “The real heart of our five-star treatment is the training that our team members undergo to ensure that our clients get premier treatments coupled with outstanding service. Our spa therapists are proudly internationally trained, and every day, we align to ensure that our service is always rooted in the core values of Okada Manila—omotenashi and magokoro.”
Manila’s Grand Icon
“What makes Okada Manila iconic? Our property is a premier destination that defines luxury. We cater to discerning local market and international travelers, with world-class facilities, diverse offerings, and a level of service that is consistently exceptional. These elements all combine to make us truly a Forbes five-star property,” said Robert Scott, Vice President – Hotel Operations, Okada Manila.
A premier destination for hospitality and entertainment, the integrated resort has 993 exceptional accommodations ranging from 55 sqm deluxe rooms to capacious 1,400 sqm villas, including the newly-opened Tower Villas. The property provides extraordinary features such as a selection of restaurants that offer a world of flavors with its various cuisines; the Retail Boulevard, which is a shopping haven; beautiful function rooms and ballrooms for milestone events and functions; the one-of-a-kind Cove Manila nightclub and indoor beach club; The Gardens by Manila Bay; and the world’s largest multi-color dancing and musical fountain.
About Okada Manila
Located just 10 minutes away from the Ninoy Aquino International Airport, Okada Manila is just a few hours of air travel from neighboring China, South Korea, Japan, Singapore, and Hong Kong. It sets the new gold standard for five-star luxury with its many distinct innovations that combine advanced technology, top-class amenities, environment-friendly architectural planning, and world-class entertainment options, all delivered with the kind of exemplary service that personifies the unique blend of Japanese hospitality and Filipino warmth.
Okada Manila is located at New Seaside Drive, Entertainment City, Paranaque City. For more information, log onto www.okadamanila.com
