The global pandemic has created a lot of disruptions, but the one thing it could not shut down is the power of volunteerism – people overcoming challenges to give their time and services to aid those impacted the most. 

For Operation Smile Philippines (OSP), this means continuing to provide free reconstructive surgery, post-surgery speech therapy and related healthcare to children in resource-poor communities affected by a cleft lip or palate. 

However, the pandemic has prevented the speech pathology volunteers from conducting the speech therapy in person. To get around the problem, they initiated an online speech therapy, or teletherapy, program in July 2021 so that they could continue their work to improve the children’s communication skills and self-confidence. 

“This can have a transformative impact on the children as the goal is for them to be able to speak normally so that they can attend school and interact with other people without fear of being ridiculed,” said Professor Fernando Alejandro Ligot, an OSP volunteer of 20 years. “We work with various partners, including UPS Philippines, to bring that smile back to the children.” 

The global logistics provider, via its charitable arm The UPS Foundation, awarded a grant to OSP for the purchase of internet-ready tablets and headsets to equip patients with the tools to undergo therapy online. With more children, many of them scattered across the country, gaining access to the sessions, it helps OSP’s online speech therapy service – known as Assessment and Clinical Care through Electronic Speech Services, or ACCESS – to expand. 

Operation Smile Philippines Executive Director Emiliano Romano visited the Javier family, presenting daughter Sophia with the equipment she needs to help her in her teletherapy and virtual classes. 

ACCESS comprises eight virtual sessions – one session per week for two months – with each patient assigned to a volunteer speech therapist. Each session is conducted in the presence of the patient’s parent or guardian who is also given instructions on additional exercises the child can practice at home in between sessions. 

That difference is felt by those on the receiving end. 

“Maraming salamat sa Operation Smile kasi hindi sila nagsasawa na tumulong sa amin, mula surgery hanggang therapy. Hindi na mahiyain makipaglaro si Reeze. Mas naiintindihan na sya ng ibang bata. Nakatulong yon breathing exercises at lahat ng speech and reading exercises. Maraming salamat rin sa UPS sa pagbibigay ng gadget. Ang laking tulong sa therapy, pati na rin sa online classes ni Reeze [Thank you very much to Operation Smile for helping us from surgery to therapy. Reeze is no longer shy to play. Other children understand her better. Breathing exercises and all speech and reading exercises helped. Many thanks also to UPS for providing the tablet. This really helped in therapy, as well as with Reeze’s online classes],” said Joanalyn Pingki-an from Caloocan. Her 9-year-old daughter, Reeze Alaina is a Grade 3 student at the Arsenio Lacson Elementary School.

“Despite the pandemic, UPSers find ways to give back to the communities we serve by sharing our time and resources and connecting with people to build purposeful relationships and engagements,” said Tessa Santos, UPS Community Involvement Committee (CIC) executive sponsor and operations manager. 

The UPS CIC is also organizing activities in partnership with SOS Children’s Villages Philippines, Project Pearls for the COVID-19 Hunger Relief Program and AIP Foundation for the Safety Delivered campaign which raises awareness of the importance of safe driving and child helmet use.