ManageEngine, a subsidiary of Zoho Corp., has achieved ITIL certification for 14 key ITSM practices in its flagship AI-driven service management platform, ServiceDesk Plus. The certification, granted by PeopleCert, a leading global training and certification provider, validates ManageEngine’s efforts in building an ITSM platform aligned with industry-recognized best practices. PeopleCert’s ATV program verifies the ITIL alignment of IT service management vendors by assessing their tool’s functionality and the ITIL proficiency of staff involved in development, sales, and implementation.
ManageEngine’s position in the ATV program signifies the organization’s proficiency in the ITSM domain and its expertise in building a service management platform that is closely aligned with ITIL. This empowers customers to design and implement industry-recommended best practice workflows right out of the box on the ServiceDesk Plus platform.
Dmitry Isaychenko, portfolio director at PeopleCert, added, “Businesses trust ITIL for success. For them, ITIL is not just a brand but a source of proven best practices. Claims of ITIL adherence raise their expectations regarding the quality of implementations. This is why
PeopleCert launched the ATV accreditation program. Today, we are delighted to welcome ManageEngine as an ITIL-accredited tool vendor. Together, we can help customers make more informed decisions when selecting ITSM tools and planning long-term investments in their implementations.”
This certification marks ServiceDesk Plus’ ITIL alignment for 14 practices, which include Change Enablement, Deployment Management, Incident Management, IT Asset Management, Knowledge Management, Measurement and Reporting, Monitoring & Event Management, Problem Management, Release Management, Service Catalogue Management, Service Configuration Management, Service Financial Management, Service Level Management and Service Request Management.
Currently, ManageEngine has been onboarded as a Silver-level member with plans to move up the tiers by certifying more ManageEngine staff in the coming year. “We are excited to partner with PeopleCert and join their ITIL-ATV program. This partnership reaffirms our commitment to building a best-in-class service management platform that adheres to industry best practices,” said Kumaravel Ramakrishnan, director of technology at ManageEngine. “For over 20 years, ServiceDesk Plus has been empowering customers to streamline service delivery for IT and other business teams. We will further this with deep investments in
cutting-edge tech like AI to deliver transformative value to customers and prospects. ServiceDesk Plus will continue to evolve as an
intelligent service management platform that aligns with industry best practices, providing transformational business outcomes to enterprise IT teams.”
ServiceDesk Plus is available across three editions: Standard, Professional, and Enterprise. The Standard edition starts at $13 per
technician per month. For more details on ServiceDesk Plus’ editions and offerings, please visit https://mnge.it/sdp-editions.
