As a trusted business partner, Maricel will be responsible for enhancing employee engagement through the delivery of employee programs and initiatives to ensure a great place to work for all
DHL Express, the world’s leading international express service provider, has appointed Maricel Bumanglag as the new Human Resources (HR) director for the Philippines.
Maricel’s role as HR director is to provide HR advice and services as well as design HR policies and practices to ensure innovation thrives practically and cost-effectively. She is also tasked to provide a range of HR interventions and support the country management in developing a positive leadership style and skills to strengthen DHL’s position as an employer of choice. Her role also includes ensuring a good employee climate; high morale and effective communication and designing a fair system of enforcing work discipline.
Before being named HR Director, Maricel was the accounts and customer care manager for DHL Express Philippines. In that role, she led the team of customer service executives (CS), providing after-sales customer service support to all customers.
“Maricel is an experienced and efficient manager. We are very happy to welcome and support her as the new HR director. Her integrity and a strong sense of ethics make her the perfect person for the job,” said Nigel Lockett, country manager of DHL Express Philippines.
Maricel started her career with DHL Express and spent the past 20 years of her career at different parts of the network. In different capacities, she has led and established company and functional wide programs on continuous productivity, improvement of efficiency, and digitalization. She was also part of the country steering committee for DHL Express’ core team that promotes a customer-centric culture within the company. Maricel has been nominated Employee of the Year four times and was the recipient of the Country Manager Award in 2011.
“I have enjoyed working with DHL Express in all my assigned roles and have always felt a great sense of satisfaction from overcoming challenges. I love and respect the company’s culture of open communication, people development, and employee recognition and appreciate the values of ‘respect and results’,” said Maricel Bumanglag, DHL Express Philippines HR director.
Maricel will also serve as DHL Express Philippines’ champion for employee engagement and people management, and she will head and implement local programs and activities on topics, such as diversity and inclusion, to foster camaraderie, equality, and equal opportunities for all employees.
“DHL has been inclusive since day one. At DHL Express, diversity is not just about gender but can be about race, religion, age, sexual orientation, national origin, or any other characteristic protected under the law. We drive and promote inclusion in our day-to-day working lives. There is mutual respect, openness, and honesty and our teams can achieve effective teamwork and collaboration because of this,” said Maricel.
DHL Express has been named the No. 1 Best Workplace in the Philippines in 2022, under the large companies category, by Great Place to Work and Fortune Institute & Fortune Magazine. This is the company’s second consecutive ranking in the first place, having secured the title in 2021.
