Anya Resort Tagaytay, a luxury resort in Tagaytay, has been a beacon of luxury for seven years. Founded by Santiago “Santi” Elizalde, the resort blends elements of global luxury hotels to create an exclusive boutique retreat. Its prestigious status is based on its membership in the Small Luxury Hotels of the World, an elite group of only five hundred exceptional properties worldwide. The resort’s guest-centric approach focuses on personalized service, with each guest matched with an “Anya Experience Assistant” to customize their stay. The resort offers a variety of activities, gourmet meals, and local specialties. The wellness center, Niyama, offers a range of treatments and services for rejuvenation.
Connectivity has been integrated as a fundamental aspect of the guest experience in worldwide travel. “Throughout the industry’s history, connectivity has been considered a major part of hospitality, like with connecting the room to the front desk. Now, when connectivity is discussed, Wi-Fi and the internet are what are thought of,” observed Mr. Arriet.
The General Manager noted that internet access has been elevated above breakfast in guests’ priorities, which highlights how the demand for fast, reliable connections in hotels has been intensified globally. Equal importance is placed on its utilization for the enhancement of hotel operations. As a hands-on manager, operations across the property are monitored by Mr. Arriet through his mobile device. “Everything is processed through my cellphone. That is why strong signal data access throughout the property is of utmost importance to me so that messages from my staff can be addressed immediately regardless of where I am located.”
Anya Resort Tagaytay’s connectivity needs have been addressed through its partnership with Converge ICT Solutions Inc. The technology company’s selection has been made in alignment with the resort’s service-oriented philosophy of providing seamless, worry-free service. A contrast with their previous internet provider is drawn by Mr. Arriet. “The previous service provider and their technicians were based in Manila. When an issue needed to be fixed, in one instance, it took a week before it was resolved.” Such delays were found to have hampered the resort’s cloud-based operations and negatively impacted the guests’ experience. A significant improvement in service reliability has been experienced since the resort’s switch to Converge. Quick responses for maintenance, troubleshooting, and technical support have been enabled by Converge’s presence in Tagaytay and its proximity to the resort. Through this efficiency, downtime has been minimized, and smooth operations at the resort have been ensured.
A remarkable transformation in service quality was quickly noticed by the Anya Resort Tagaytay’s guests after the switch to Converge. Mr. Arriet shared that before Converge, complaints about poor Wi-Fi connectivity were frequently received at Anya Resort. “The impact of such issues can be observed in the end. Alternative accommodations with stronger Wi-Fi connections are sought by guests instead of choosing Anya,” Mr. Arriet pointed out. “Since our transition to Converge was made, I did not receive a single negative comment about Wi-Fi from our guests. By partnering with Converge, we sent a clear message to our guests that we acknowledged and quickly addressed their essential need for fast and dependable internet connectivity,” Mr. Arriet added.
Anya Resort Tagaytay’s position is a testament to luxury hospitality maintained through the combination of world-class accommodations with personalized services. Its dedication to excellence and drive to give guests comfort beyond their expectations showed in its quick action to address an essential need of modern-day travel.
The resort’s partnership with Converge brought about a transformative effect that helped elevate the promise Anya Resort pledges to its guests the moment they step foot on the property: a worry-free, soul-rejuvenating stay. Guest satisfaction is not only enhanced by the collaboration, but hotel operations are also streamlined, allowing the focus to be maintained by Anya Resort on its core strength: the delivery of an exceptionally elegant luxurious experience.
The resort’s vision extends beyond its current achievements, continuing in its goal to be recognized as the epitome of world-class hospitality in the Philippines. This aspiration is supported by its unwavering commitment to quality service, demonstrated through every aspect of its operations. Through the combination of luxurious accommodations, personalized service, and now, robust, reliable connectivity, progress toward this ambitious goal is not far beyond its reach.
