Appdome Unveils GenAI-Powered Mobile Threat Resolution

The new Appdome Threat Resolution Center leverages the power of GenAI to provide real-time, context-specific, step-by-step guidance for end users to quickly resolve threats and attacks on mobile devices. This gives mobile support teams and end users the information they need to get past any attack fast. It also shrinks the mobile attack surface by speeding the removal of mobile threats on end-user devices. Mobile support teams also realize a boost in productivity by delivering faster mean time to resolution (MTTR) and reducing overall cost of threat response for all end users.

“We’ve been evaluating LLMs and GenAI as part of the threat response lifecycle since GenAI came on the scene,” said Tom Tovar, co-creator and CEO at Appdome. “Threat Resolution Center leverages two innovations at Appdome – our new ThreatCode™ and Threat Resolution Agent™ – with GenAI to quickly synthetize massive amounts of unstructured data into step-by-step instructions that stop cyberattacks, malware and other threats on mobile end user devices fast.”

Fraud, malware, and other attacks, combined with limited attack data and poor resolutions, destroy the mobile experience. When cyberattacks happen, fire drills arise between cyber and support teams. Triage, diagnosis, and removing threats from mobile devices is highly complex, time-consuming, and challenging due to the immense diversity and dynamic nature of (a) mobile exploits, tools, and malware, (b) mobile devices, (c) mobile operating systems (OS), (d) mobile networks and (e) other factors. To make matters worse, many forms of malware can hide inside other mobile apps and access mobile apps via accessibility, custom keyboards, and other settings. What works to remove a threat on one mobile device, mobile OS, and network will not work for a different threat on a different mobile device, mobile OS, and network.

“The mobile ecosystem is diverse, with seemingly endless permutations of apps, exploits, operating systems, and device types. Detecting and removing threats and attacks can be difficult, let alone doing so with the user experience in mind,” said Katie Norton, Research Manager, DevSecOps and Software Supply Chain Security at IDC. “Appdome’s ThreatCode and Threat Resolution Agent aim to address this challenge by leveraging RAG-optimized GenAI, automatically creating and chaining GenAI prompts to bring threat-specific, context-aware instructions that seek to balance quick threat resolution with a high-quality user experience.”

When an Appdome-protected mobile app detects an attack or threat, the Appdome Defense Framework in a mobile app dynamically generates a context-specific ThreatCode™. The ThreatCode is encoded with detailed and specific data about the danger, attack method, device, OS, and other information, providing the DNA of each attack on the mobile end user’s device. Support, engineering, or cyber personnel at mobile brands and enterprises enter the ThreatCode into Appdome’s Threat Resolution Center, where Appdome’s Threat Resolution Agent™ generates the GenAI-prompts using retrieval augmented generation (RAG) to query and optimize responses from GenAI for the attack. The resolution response includes how to identify and understand the attack, how to find the attack, and the step-by-step instructions to remediate or remove the mobile threat on the end user’s device, creating – for the first time – accurate self-service threat response and real-time threat resolution for mobile end users.

“Better threat resolution is critical to better brand loyalty and the best end-user experience,” said Chris Roeckl, Chief Product Officer at Appdome. “Legacy products get in the way of the app experience, doing little more than crashing the app with no data about the attack and no way to help the user. Appdome, by comparison, puts the user first – first by removing the engineering burden and now, by removing the support burden from the cyber defense lifecycle.”

Appdome will demonstrate its new Threat Resolution Center at the Black Hat Conference in Las Vegas on Aug. 7-8, 2024, at booth #1350.

Learn more about Appdome Threat Resolution Center and schedule your demo online.