Online shopping is now an indispensable part of our daily lives, and we owe it to ourselves to develop a better understanding of online shopping platforms and services. But navigating e-commerce platforms and services can sometimes be overwhelming. To maximize your online shopping experience, Shopee’s new dedicated customer service platform Shopee Cares PH shares some tips regarding common issues like logistics, safety, and authenticity most online shoppers deal with.
• Before you click add to cart, remember to always double or even triple-check if the item or seller has good reviews and ratings. Trust your gut and keep reading if you feel like the reviews are too good to be true. Don’t let your hard-earned money go down the drain with faulty products or shady sellers. For guaranteed safe and hassle-free shopping, buy on Shopee Mall’s official stores where products are 100% authentic, with 7-day free returns and free shipping (with a minimum spend).
• Always transact on the app Stay alert and protect yourself from potential scams. Report messages that request personal information such as your Facebook page and email address, or ones that redirect you to another website to complete the purchase. Staying in-app keeps you protected from any fraudulent transactions.
• Always protect your data. Excited to open that much-awaited package? Always remember to properly discard the shipping label, which contains your personal information. Erase any sensitive info with a permanent marker, or, even better, shred it. Otherwise, your details could end up in the wrong hands.
• Check your cash-on-delivery (COD) order’s tracking number Before you pay for that COD order, double check if your order’s tracking number matches the one on the parcel. Do not accept or pay for the order if the numbers don’t match.
• Got questions about vouchers? Looking for a certain item you just cannot place? Or maybe need help in tracking your order? For seamless customer service, head on to Shopee Cares PH for your concerns and enjoy a smooth, easy shopping experience. Make sure to follow Shopee Cares PH for more useful and easy-to-follow tips on navigating Shopee’s features and services.
For more information, follow @ShopeeCaresPH on Facebook and Twitter, or visit https://shopee.ph/mobile/
