Globe plans to follow new government rules for a strict post-validation process on registered SIMs to weed out false reports as it improves its registration platform to stop fraud.

“Just as we fully complied with the SIM Registration Act, Globe will promptly execute the improvements on the post-validation process for registered SIMs issued by the NTC to weed out fraudulent accounts. This will greatly complement the SIM Registration Act and its Implementing Rules and Regulations, and we hope that with the detailed guidelines, we’ll be able to address post-registration issues and clean up the SIM registration database,” said Atty. Froilan Castelo, Globe Group General Counsel. 

“As the memorandum order is immediately executory, Globe will readily commence these enhancements on the post-validation process on SIM registrations. With over 56 million registered SIMs, this process may take some time, but we’ll make sure to comb through the data thoroughly to make sure it is rid of all traces of fraud,” he said. 

The National Telecommunications Commission issued on September 18 Memorandum Order No. 010-09-2023, which lays down strict guidelines on the validation of SIM registrations, including confirming IDs and details submitted by SIM users. This followed test submissions of government authorities showing how fraudulent IDs and details pass telcos’ SIM registration platforms. 

Under the order, telcos are required to verify information that SIM users submit in registering their SIMs before SIM activation. This verification process includes the following: 

  • Comparison of SIM user data between the ID they submit and the information they enter in the SIM registration platform
  • ID verification through comparing with data from ID-issuing government agencies via a data sharing agreement “upon issuance of relevant laws, orders or rules and regulations”
  • Use of advanced technologies such as facial liveliness, live selfie, optical character recognition or facial matching
  • Barring use of stock selfies for registration

Telcos are also required to prioritize the validation of the following, and to bar the same once fraud is confirmed: 

  • Multiple SIM registrations under one name, including individuals who register more than five SIMs per telco, or companies and other juridical entities that register more than 100 SIMs per telco under one name
  • SIMs on suspicion of fraud, including those flagged by telcos, reported by customers or under investigation by relevant authorities
  • SIMs registered with suspicious details, including names with random letters, ridiculous or unlikely names, questionable birthdates and addresses 
  • SIMs registered with  suspicious photographs (edited or artificially generated), or with fake or tampered IDs

Prior to deactivation based on the above-cited grounds, telcos shall allow a registrant in question to correct any error in SIM registration within a 15-day window. If there is no action on the part of registrant, telcos shall permanently deactivate the SIM, and the registrant may face criminal liability. 

The order further requires telcos to provide a reporting platform for scam texts or calls, with feedback to within 48 hours of receipt of the report. 

Globe has a long-standing reporting mechanism for spam and scam texts and calls, its #StopSpam portal, which has led to the barring of fraud-linked SIMs. In the first half of 2023, Globe deactivated and blacklisted a total 58,234 SIMs linked to fraud and malicious texts and calls. . This figure represents a striking 226.22% increase from 17,851 in the same period last year. 

Improving SIM registration with new tech

Castelo said Globe continues to look for ways to improve its SIM registry. Currently, Globe’s SIM registration system has no capacity to verify the authenticity of government IDs submitted for SIM registration, as this is outside the telco scope. 

“We are equally frustrated that fraudsters continue to find ways to game the system. While our registration platform is going through various pain points given the rush at which we had to start SIM registrations in December, we will invest in the right tech solution to improve our system to detect fraudulent submissions,” he said. 

Globe had successfully enforced the SIM Registration Act with nearly 54 million registrations by the end of the registration period for existing SIMs in July. The registration of new SIMs continues on its online platform and the GlobeOne app, and as of September 3, the latest NTC data showed that Globe had over 56.26 million registered SIMS. 

Globe and other telcos had 15 days to design and rollout a SIM Registration platform following the release of the law’s implementing rules and regulations in December last year. Its ID validation is also limited by the lack of an ID database with which it may verify ID submissions.

Globe reiterated its call on SIM users to use only legitimate government IDs in registering their SIMs. Fraudulent submissions, including using false information or fake IDs, are penalized with prison time of six months to 2 years and a P300,000 fine under the SIM Registration Act. 

 

For more information on SIM registration, visit https://new.globe.com.ph/simreg. 

To learn more about Globe, visit www.globe.com.ph.