GLOBE AT HOME offers basic WiFi troubleshooting techniques to improve your online experience. You have control over your WiFi and can address various disruptors affecting your home connection. Modem lights can indicate the health of your modem, with red LOS (no connection) and green PON (green but blinking) indicating no connection. Be aware of potential issues and remedy them to enhance your online experience.
First things first: try the classic “turn it off and on again” approach. Restarting your modem can work wonders in refreshing your connection and fixing many minor issues. Wait for 30 seconds to allow your device to fully shut off before powering it up again.
Loose or damaged cables can disrupt your internet connection. Ensure all wires are securely plugged in and have no visible damage. A quick inspection might save you a lot of headaches. Your modem provides two types of WiFi connections: 2.4GHz and 5GHz. Knowing which one to use can make a significant difference in your internet quality. If you’re close to the modem, opt for the 5GHz band. If you’re farther away, the 2.4GHz band provides a more stable connection.
Sometimes, the situation is beyond your control. Watch out for red lights on your modem, which indicate connection problems. Stay informed about any reported outages in your area. Connectivity may be disrupted by fiber cuts, caused by theft or unintentional cuts during road work, or or the illegal use of signal repeaters.
To conveniently find out connectivity problems, you may check your GlobeOne app for advisories. You may also report connection issues via the HELP section on the app.
Take a moment to consider the number of devices connected to your WiFi and the speed of your current plan. If you have multiple family members streaming, gaming, and working simultaneously, you might need to upgrade your plan to accommodate the increased demand. To optimize your connection, try reducing the number of connected devices when possible. Also, there may be browser plug-ins slowing down your browsing experience. Additionally, selecting a plan that aligns with your family’s needs is essential for smooth internet usage.
The placement of your modem plays a significant role in signal strength. For best results, position it in a central location within your home away from thick concrete walls that can weaken the signal. Be mindful of potential interference from appliances operating on the 2.4GHz frequency, such as microwaves or cordless phones.
Security is paramount when it comes to your home network. Regularly check for unauthorized devices connected to your WiFi to ensure your bandwidth isn’t being shared without your knowledge. Don’t forget to give your WiFi devices some tender loving care. Regular maintenance can help prevent potential connectivity issues and avoid replacement charges. Take proactive measures to ensure a reliable and enjoyable internet experience for you and your family.
“Your home internet is the heartbeat of your digital life. It is essential to learn simple troubleshooting to unlock the full potential of your connected home. A little know-how goes a long way in creating a seamless online experience for you and your loved ones,” said Abigail Cardino, VP Globe Broadband Business.
Embrace the power of knowledge and take control of your home internet experience today! Visit the GlobeOne app if you need more help and check this video. To know more about Globe, visit www.globe.com.ph.
