Trip.com Group, a leading global travel service provider, has been recognized by Philippine Airlines (PAL) at its annual PAL Awards for its exceptional performance and close partnership with the country’s flag carrier. The Group won the Top Performer Award for its outstanding sales contributions and customer service excellence, while the Chairman’s Circle Club Award, one of PAL’s highest honours, was awarded to top-performing partners across all sales channels. This recognition highlights Trip.com Group’s standing in the travel industry.
Mr CT Ooi, Associate Vice President, Trip.com Group, said: “We are incredibly honoured to be recognised by Philippine Airlines with not just one, but two prestigious awards. These accolades are a testament to the strength of our partnership and our shared commitment to delivering seamless, world-class travel experiences for customers. We look forward to continuing our successful collaboration with PAL as we connect more travellers to and from the Philippines.”
Capt. Stanley K. Ng, President and Chief Operating Officer, Philippine Airlines, added: “Trip.com Group has consistently demonstrated excellence in driving bookings and supporting our mission to bring the warmth of Filipino hospitality to the skies. Their innovative approach and strong engagement with customers have made them an invaluable partner. We are delighted to celebrate their achievements through these awards.”
In 2024, flight bookings on the Trip.com Philippines site grew dramatically by over 300% compared to the year before, with the most popular destinations from the Philippines being mainland China, Hong Kong, Thailand, Japan, and Korea. With PAL recently restarting direct flights between Manila and Beijing, travel between China and the Philippines is expected to grow further this year. Vietnam, also a favoured destination for Filipinos, is similarly set to grow in popularity with flights between Cebu and Ho Chi Minh City set to commence in May 2025, followed by Manila-Da Nang flights in July 2025.
